🧵 About Aurum Styles™
1. What is Aurum Styles™?
Aurum Styles™ is a global fashion brand creating bold, made-to-order streetwear that speaks for itself. Every piece is printed with purpose and designed to inspire.
2. Where is Aurum Styles™ based?
We are proudly based in Nigeria, shipping worldwide through our trusted print-on-demand partners.
🚚 Shipping
3. How long does shipping take?
Shipping times vary by location. U.S. orders typically arrive in 4–8 business days. International orders may take 10–30 business days. Learn more on our Shipping Policy page.
4. Do you offer international shipping?
Yes, we ship globally. Please note that delivery times may vary based on your country.
5. Why did I receive multiple packages?
To ensure faster delivery, your items may be fulfilled by different providers and shipped separately.
🎨 Orders & Products
6. Are your products made to order?
Yes. Each item is printed on demand just for you—no mass production, no waste.
7. How do I choose the right size?
Each product has a sizing guide. Please review it carefully before placing your order.
8. Can I cancel or change my order after it's placed?
Because we process orders quickly, we cannot guarantee cancellations or edits. Please contact us ASAP if there’s an issue.
💳 Payment & Security
9. Can I pay in my local currency?
Yes! Prices are shown in your local currency for your convenience. At checkout, all payments are processed in USD. You can still pay using your local card; your bank or card provider will automatically convert the amount.
10. What payment methods are accepted?
We recommend using cards like Visa, Mastercard, or Verve, either local or international. These work globally and support automatic currency conversion.
⚠️ Other options like bank transfers or USSD may only work with a USD account, so card payment is the safest and most reliable method.
11. Will I be charged a fee for currency conversion?
Your bank may apply a small standard fee for converting from your local currency to USD. This fee is handled by your bank, not by us. Most online international payments work this way.
12. Is my information secure?
Absolutely. Our store uses SSL encryption and secure payment gateways to protect your data.
📦 Returns & Refunds
13. Can I return or exchange my order?
Because our products are custom-made, we do not accept returns for buyer’s remorse or incorrect sizing. However, if your item arrives damaged or incorrect, we’ll fix it. Read our Returns Policy for more.
14. What should I do if my item is damaged or wrong?
Email us within 7 days of delivery at aurumstylesbrand@gmail.com with your order number and clear photos. We’ll resolve it quickly.
📣 Community & Limited Collections
15. Do you release limited edition drops?
Yes, we create exclusive drops for special events like Pride Month, Summer, Winter, and other limited collections. Follow us on social media to stay updated.
16. How can I stay in the loop with new launches?
Follow us on Instagram, Twitter, Pinterest, and Facebook at @aurumstyles (Facebook: Aurum Styles Collections) for the latest drops and behind-the-scenes content.
